Privacy Policy

Last updated: January 2025

Rent Car MY ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car rental services in Kuala Lumpur, Malaysia.

Information We Collect

Personal Information:

• Name, email address, phone number
• Driver's license number and expiration date
• Government-issued ID (IC/Passport) details
• Credit card information for payment and security deposit
• Age, nationality, and address information

Rental Information:

• Pickup and return dates and locations
• Vehicle preferences and rental history
• Insurance selections and additional services
• Incident reports and damage assessments

Technical Information:

• IP address and browser information
• Device type and operating system
• Website usage patterns and preferences
• Location data when using our mobile services

How We Use Your Information

Service Provision: To process reservations, manage rentals, and provide customer support.

Verification: To verify your identity and eligibility for vehicle rental services.

Payment Processing: To process payments, security deposits, and handle billing issues.

Communication: To send booking confirmations, updates, and important service notifications.

Legal Compliance: To comply with legal requirements and resolve disputes or claims.

Service Improvement: To analyze usage patterns and improve our services and website functionality.

Information Sharing

We may share your information with:

• Service Providers: Third parties who assist in payment processing, background checks, and system maintenance
• Insurance Companies: In case of accidents or claims related to vehicle damage
• Law Enforcement: When required by law or to protect our rights and property
• Business Partners: With your consent, for special offers and promotional services

We do NOT:

• Sell your personal information to third parties
• Share your data for marketing without your explicit consent
• Provide access to unauthorized personnel

Data Security

Encryption: All sensitive data is encrypted during transmission using SSL/TLS protocols.

Access Control: Strict access controls ensure only authorized personnel can access your information.

Data Storage: Information is stored on secure servers with regular security audits and monitoring.

Payment Security: Credit card information is processed through PCI-compliant payment processors.

Regular Updates: We regularly update our security measures to protect against new threats.

Your Rights

Access: You have the right to request access to your personal information we hold.

Correction: You can request corrections to inaccurate or incomplete information.

Deletion: You may request deletion of your personal information, subject to legal requirements.

Portability: You can request a copy of your data in a machine-readable format.

Opt-out: You can opt-out of marketing communications at any time.

Complaint: You have the right to lodge complaints with relevant data protection authorities.

Data Retention

Rental Records: Maintained for 7 years as required by Malaysian tax and business laws.

Payment Information: Credit card details are not stored after transaction completion.

Marketing Data: Retained until you opt-out or we determine it's no longer necessary.

Legal Requirements: Some data may be retained longer to comply with legal obligations.

Cookies and Tracking

Essential Cookies: Required for website functionality and security.

Analytics Cookies: Help us understand how visitors use our website.

Marketing Cookies: Used to display relevant advertisements (with your consent).

Cookie Management: You can manage cookie preferences through your browser settings.

Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:

Rent Car MY operated by Al Asad Global Services Registration Number 202303060077 (AS0460924-D)

Address: Jln Pudu, Bukit Bintang, 50200 Kuala Lumpur, Malaysia

Phone: +60 1139553005

Email: [email protected]